Patient Charter

1 – Access
Our service is organized to ensure that you have equity of access to public health and social care services.

2  – Dignity and Respect

We will treat you and your family with dignity, respect, and compassion. We respect diversity of culture, beliefs, and values in line with clinical decision making.

Please treat our staff with dignity, respect, and consideration.

3 – Safe and Effective Services

We will provide services with competence, skill, and care in a safe environment, delivered by trusted professionals for everybody. Support us in the delivery of safe and effective services. If you think that a member of our healthcare team has forgotten to wash their hands, please give them a gentle reminder.

4 – Communication and Information

 We will listen to you carefully and communicate openly.

5 – Active Participation

We will involve you and your family in decision-making about your healthcare and will take account of your preferences and values.

6 – Privacy and Confidentiality

We will do our best to ensure that you have adequate personal space and privacy when you use our health services. We remain strict confidentiality of personal information.

7 – Improving Health

Our services are designed to promote your health, prevent disease, and support and empower those with chronic conditions to self-manage their condition.

8. Accountability

We will welcome your complaints and feedback about your care and experience of service. We will investigate your complaints and work to address your concerns.